Technical advice for inquiries
FuG Elektronik GmbH is well-known for having close contact to customers or users of high-precision, unipolar or bipolar power supplies in the pre-sales phase before an offer is submitted.
FuG’s target is to find the optimum solution for the respective problem. The new M-Power-Line product line already covers a large part of the customers’ power supply needs. However, a wide range of additional options and customer-specific modifications are possible beyond this due to the modular design, which our customers create and discuss together with the technical sales department of FuG Elektronik.
Technical after-sales service
Even after the purchase, we focus on customer service. FuG Elektronik’s sales team is ready to answer any technical questions you may have about your purchased power supply units. You can also get in contact with one of our experts if the problems require a deeper specialist knowledge. FuG Elektronik offers the best possible service for all power supplies sold, either in the factory or on site at the customer’s premises in order to keep the power supply units in operational condition or if necessary to restore them quickly to working order.
Calibration of power supplies
The reliable FuG power supplies are characterized by a long runtime without recalibration. On request, the data integrity can be confirmed by the FuG calibration service with factory certificate. If required, FuG Elektronik also carries out regular recalibrations of power supplies.
factory acceptance testing
All power supplies from FuG Elektronik have to pass extensive testing procedures before delivery. The Factory Acceptance Test for customer-specific power supplies is carried out according to the customer’s specifications. If desired, a representative of the customer can be present at the factory acceptance test and convince himself of the quality and properties of the product or influence the test procedure.
Repair and maintenance service at the FuG site
FuG Elektronik has a test laboratory equipped with measuring and testing equipment of the highest precision and quality as well as the best conditions for repairs and service on the power supply units. Therefore, the maintenance and service of the products in-house is the optimal way to guarantee the longest possible service life with a good reliability quality of the power supplies. An experienced service team is ready to carry out these tasks quickly and to the highest quality standards, so that the power supplies sent in are available to the customer as soon as possible.
Worldwide maintenance service at the customer's site
Especially for customized power supplies FuG Elektronik offers maintenance contracts in order to maintain the units worldwide at the respective place of use. Preventive maintenance helps to avoid expensive device failures. In the unlikely event that such a device fails despite successful maintenance, our fast response team is on-the-spot to get the power supply unit ready for operation.
FuG Elektronik offers this service worldwide – at the respective location within the shortest time possible.